return & refund policy
Last Updated: 07/10/2023
Returns and Refunds
At 1857 RevolTeam, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully to understand your rights and options.
Return Eligibility
2.1. We accept returns for the following reasons:
Defective or damaged items.
Items that do not match the description on our website.
Size issues (applicable to select products, as mentioned on the product page).
2.2. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2.3. Items exempt from returns include gift cards, downloadable software products, and items marked as final sale on the product page.
Initiating a Return
3.1. To initiate a return, please contact our customer support team within 7 days of receiving your order.
3.2. When contacting us, please provide your order number, the reason for the return, and clear photographs (if applicable) showing the issue with the item.
Returns Process
4.1. Once your return request is approved, we will provide you with instructions on how to return the item.
4.2. You are responsible for shipping the item back to us. We recommend using a trackable shipping service and retaining proof of shipment.
4.3. After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Refunds
5.1. If your return is approved, we will process your refund to the original payment method within 7 days of receiving the returned item.
5.2. The refund amount will include the original purchase price of the item plus any applicable taxes. Shipping charges are non-refundable.
5.3. Refunds may take additional time to appear in your account, depending on your payment provider.
Exchanges
6.1. We do not offer direct exchanges. If you wish to exchange an item, you must initiate a return and place a new order for the desired item.
Cancellations
7.1. You may cancel your order within 24 hours of placing it, provided it has not been shipped. To cancel an order, please contact our customer support team immediately.
Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us at:
Email: support@1857revollteam.com
Address: Shop No: 143-144, Shri Amrit Plaza, Amritpuram, Jagat Farm, Greater Noida – 201308
Changes to this Policy
We reserve the right to update or modify this Return & Refund Policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with a revised “Last Updated” date.
Please review this policy periodically to stay informed about your rights and options. Your continued use of our website and services after changes to this policy signify your acceptance of those changes.
This Return & Refund Policy was last updated on 07/10/202